Information Technology

Welcome from the IT Department at Bioventus. Our mission is to enhance the digital experience and operational efficiency across the organization. We are committed to providing innovative solutions, robust security, and exceptional support to empower our employees and drive business success.

Vision: To be a trusted strategic partner that drives business success through innovative, secure, and scalable technology solutions—enabling Bioventus to achieve its goals and thrive in a rapidly evolving digital landscape.

Mission: Bioventus IT is committed to partnering with business stakeholders to provide innovative technologies and reliable services that optimize execution, strengthen performance, and support long-term growth.

IT Guiding Principles

• Effectiveness: We ensure strong governance, security, and risk management to protect the enterprise and enable confident business execution.
• Strategic Partnership: We prioritize insourcing where it strengthens collaboration and knowledge retention, while leveraging external expertise selectively to accelerate value.
• Enterprise Value Focus: We deliver technology solutions that maximize long-term business impact, optimize total cost of ownership, and minimize risk—always aligned with corporate objectives.
• Fit for Purpose: We design solutions that meet business needs without unnecessary complexity, ensuring agility and scalability for future growth.
• Simplicity: We favor streamlined processes and intuitive solutions to reduce operational complexity and improve user experience across the enterprise.
• Reuse > Buy > Build: We maximize reuse of existing assets and platforms, procure when it adds speed and value, and build custom solutions only when essential for differentiation.

For technical support we have a variety of options to assist:

The IT Wiki page contains helpful references for common tasks or issues.

You can also contact the Service Desk by emailing IT Support or calling +1 (855) 284-8457.

SAP requests should be directed to SAP Requests.

You can also use the Self-service portal: IT Support Self-Service Portal