Quality Policy
Bioventus LLC is committed to maintaining a global, quality centric culture based on continuous improvement and
compliance with applicable Quality Systems Regulations and Standards:
- By active maintenance of a universally Effective Quality Management System
- By ensuring that our products are safe, efficacious, and meet both internal and external customer requirements
- By communicating the status of the QMS and our Quality Objectives to our employees and stakeholders across
all organizations
SmartSolve is a cloud services application run by Pilgrim Quality Systems that Bioventus uses to control our product and process specifications, quality system documentation, and marketing materials. You will need access to the system to obtain the controlled documentation, approved changes to documentation, enter product complaint information.
If you need access to SmartSolve your manager will have to send a request to the SmartSolve ADMIN account at [email protected]. You will be issued training that you must complete prior to being granted access to SmartSolve.
Log In Information
User Name: Your BV Number (SSO is coming soon)
Password: User Generated at initial login (SSO is coming soon)
Password Requirements:
- Must be a minimum of 8 characters
- Must contain a minimum of 1 upper case character
- Must contain a minimum of 1 lower case character
- Must contain a minimum of 1 numeric digit OR 1 special character
- No repeating characters
- Account will be locked after 5 invalid attempts
- Previous 5 passwords cannot be used
- Passwords will be required to change every 90 days
Training
Logon Assistance
SmartSolve allows Users to Reset their Password on the SS log-in screen. If you need further help, please contact the SmartSolve Administrators at [email protected]
Resources
View a complete list of Quality Forms.